Delivery policy
IMPORTANT! Delivery terms and conditions
1. We accept order for same day delivery. There is the express fee for some small destinations if you order for the same day delivery. The additional express fee will be added to the initial sum of the order. If you order flowers to rural areas on Saturday night or Sunday, please be prepared that your order might be postponed until Monday or we may request additional delivery fee. We'll contact you on phone or by e-mail if such issue occurred.
2. We accept orders for Saturday and Sunday delivery. Sunday delivery is possible if you order before 1 p.m. recipient's time. If you need an urgent delivery same day on Saturday night or Sunday, please call us to be informed of the possibility.
3. We work 7 days a week. You may reach us on phones listed at the site. Please, note the time difference, check your local time and choose the right phone number to reach. Unfortunately, there are some situations that are entirely out of our control and for which we cannot guarantee our products. These situations include:
- Severe Weather and Other Acts of God: If delivery is delayed because of inclement weather or delivery becomes unavailable to a particular location, we will do our best to inform you of the problem and make alternate arrangements for delivery if at all possible.
- Delivery Refused by Recipient: If the intended recipient refuses to accept the delivery, we cannot guarantee a refund if the package contains perishable goods such as flowers or food.
- Recipient Absent at Time of Delivery: If the recipient is not available at the time of delivery, and depending upon the delivery location, the delivery person may leave a message or secure the gift in a safe place for the recipient to retrieve when they return. Perishable goods can be harmed by extreme temperatures, and flowers in particular need to be cared for promptly upon arrival. If you are unsure that someone will be available to accept the delivery when it arrives, please use the "Comments" field on the order page to specify a neighbor or other secure location where your package may be left. ASAP flowers cannot be held responsible for packages damaged by exposure or neglect after delivery has been attempted.
- Incorrect or Incomplete Address Provided: ASAP flowers cannot be held responsible for deliveries to incorrect or incomplete addresses once the customer has verified the receiving location as correct. If the recipients address is incorrect and the delivery was attempted but refused, the address can be corrected and delivery reattempted for an additional fee. If we received an incorrect address and the delivery was made, the customer assumes responsibility for the entire purchase. Incomplete addresses, particularly those intended for delivery to offices or apartment buildings, can substantially delay delivery. We will attempt to contact you as soon as we are notified of any difficulty with delivery, and if you cannot be reached, we will attempt to contact the recipient to request a corrected address. There may be additional fees if delivery must be reattempted. The condition of perishable items cannot be guaranteed in any of the above circumstances.
4. The more contact recipient's information you provide the better is the result! If you provide us with the phone and address of the recipient then we give you 100% that your order will be delivered on time.
- if you do not have the recipient's phone but you know the recipients personally and the contact information is 100% precise then we also give you 100% that we will reach the recipient on time
- if you order something for the person for the first time and do not know his/her full contact information then please
5. be aware that the delivery maybe postponed until we can check exact recipients contact information, reach him/her and provide the delivery on time convenient for the addressee.
6. If you do not get any reply from us in 24 hours, that means that we DIDN"T receive your letter. Please, resend it or call us regarding your question or inquiry.
7. Usually you get your order copy while proceeding with ordering at the site. Please, check the copy to avoid further misunderstandings or wrong ordering. Please be careful ordering at the site and choose the exact goods you want to be delivered.
8. We usually confirm the order the next day or (if it s Sunday) the day after. So, please be patient till we get confirmation from local florist and inform you about the status of your order. Or you may also check your online account information where you may find order status information.
9. Each destination may have delivery factor that depends upon the local economical situation, sever climate conditions or difficulties to be reached.
10. Any out-of-ordinary orders should be consulted with the administrator. There is no regular charges for that thats why total price will be concluded after all details will be accepted
11. You may cancel your order 24 hours in advance before the delivery should be processed by the service. Please, notify the administrator either by e-mail, fax or phone. Please, check the reply that will confirm that the delivery is cancelled.
12. If you order a picture of the recipient with your flowers, note that it may take up to 7 business days to get by e-mail. Not all the local representatives make pictures with digital cameras. So, we need time to develop it, scan and send it to you. You may always request the original of the picture by regular mail, delivery time will depend upon the type of mail you choose.
Cities Serviced
Capital of the Republic of Belarus: Minsk
Regional Centers: Brest, Gomel, Vitebsk, Grodno, Mogilev
Towns: Baranovichi, Bobruysk, Borisov, Cherven, Derzhinsk, Ivacevichi, Kobrin, Lida, Marjina Gorka, Molodechno, Mozir, Miadel, Orsha, Polotsk, Rechitsa, Slonim, Smolevichi, Smargon, Stolbtsi, Svetlogorsk, Tolochin, Vileyka, Volkovitsk, Volozhin, Zaslavl, Zhodino.
If you can't find your desirable destination in the list of the cities serviced just contact us with an inquiry on availability of our services to this city and we will reply promptly.
Top FAQ
Can you deliver my order to any destination within Belarus?
Basically we deliver almost everywhere in Belarus. The flowers delivery within Minsk costs 5$. If the desired destination is not within Minsk and Minsk area that some extra fee for distant delivery fee would apply. Contact us and we will answer all your questions ASAP. The amount of the distant delivery fee varies according to the distance, weather and geographical conditions.
What is your delivery policy?
We usually deliver orders within one working day. However in rare cases when a delivery cannot be made within 24 hours, you will be contacted immediately.
How long in advance should I place my order?
We processes orders for deliveries on 7 days per week 24 hours per day basis. However due to Holidays, weekends and other regional factors we highly recommend to place your order 3 days or more in advance.
How do I know that my order has been received?
We will send you e-mail confirming when your order has been processed and another confirmation once your order has been delivered within 6 hours after delivery.
Can you take a photo of my friend with present?
We can take a photo of delivery upon your request only. Please contact us and we will provide you this service for a small extra fee.
Can you check the order recipient address before the order will be delivered?
We can provide this service only for Minsk (the capital of the Republic) and regional centers of Belarus. Often informational service do not provide this information. In this case, the only way to make sure an address is correct is to go to this building and to check if the person lives there. Note that we do not refund if delivery could not be done because of incorrect address.
IMPORTANT! Delivery terms and conditions
1. We accept order for same day delivery. There is the express fee for some small destinations if you order for the same day delivery. The additional express fee will be added to the initial sum of the order. If you order flowers to rural areas on Saturday night or Sunday, please be prepared that your order might be postponed until Monday or we may request additional delivery fee. We'll contact you on phone or by e-mail if such issue occurred.
2. We accept orders for Saturday and Sunday delivery. Sunday delivery is possible if you order before 1 p.m. recipient's time. If you need an urgent delivery same day on Saturday night or Sunday, please call us to be informed of the possibility.
3. We work 7 days a week. You may reach us on phones listed at the site. Please, note the time difference, check your local time and choose the right phone number to reach. Unfortunately, there are some situations that are entirely out of our control and for which we cannot guarantee our products. These situations include:
- Severe Weather and Other Acts of God: If delivery is delayed because of inclement weather or delivery becomes unavailable to a particular location, we will do our best to inform you of the problem and make alternate arrangements for delivery if at all possible.
- Delivery Refused by Recipient: If the intended recipient refuses to accept the delivery, we cannot guarantee a refund if the package contains perishable goods such as flowers or food.
- Recipient Absent at Time of Delivery: If the recipient is not available at the time of delivery, and depending upon the delivery location, the delivery person may leave a message or secure the gift in a safe place for the recipient to retrieve when they return. Perishable goods can be harmed by extreme temperatures, and flowers in particular need to be cared for promptly upon arrival. If you are unsure that someone will be available to accept the delivery when it arrives, please use the "Comments" field on the order page to specify a neighbor or other secure location where your package may be left. ASAP flowers cannot be held responsible for packages damaged by exposure or neglect after delivery has been attempted.
- Incorrect or Incomplete Address Provided: ASAP flowers cannot be held responsible for deliveries to incorrect or incomplete addresses once the customer has verified the receiving location as correct. If the recipients address is incorrect and the delivery was attempted but refused, the address can be corrected and delivery reattempted for an additional fee. If we received an incorrect address and the delivery was made, the customer assumes responsibility for the entire purchase. Incomplete addresses, particularly those intended for delivery to offices or apartment buildings, can substantially delay delivery. We will attempt to contact you as soon as we are notified of any difficulty with delivery, and if you cannot be reached, we will attempt to contact the recipient to request a corrected address. There may be additional fees if delivery must be reattempted. The condition of perishable items cannot be guaranteed in any of the above circumstances.
4. The more contact recipient's information you provide the better is the result! If you provide us with the phone and address of the recipient then we give you 100% that your order will be delivered on time.
- if you do not have the recipient's phone but you know the recipients personally and the contact information is 100% precise then we also give you 100% that we will reach the recipient on time
- if you order something for the person for the first time and do not know his/her full contact information then please
5. be aware that the delivery maybe postponed until we can check exact recipients contact information, reach him/her and provide the delivery on time convenient for the addressee.
6. If you do not get any reply from us in 24 hours, that means that we DIDN"T receive your letter. Please, resend it or call us regarding your question or inquiry.
7. Usually you get your order copy while proceeding with ordering at the site. Please, check the copy to avoid further misunderstandings or wrong ordering. Please be careful ordering at the site and choose the exact goods you want to be delivered.
8. We usually confirm the order the next day or (if it s Sunday) the day after. So, please be patient till we get confirmation from local florist and inform you about the status of your order. Or you may also check your online account information where you may find order status information.
9. Each destination may have delivery factor that depends upon the local economical situation, sever climate conditions or difficulties to be reached.
10. Any out-of-ordinary orders should be consulted with the administrator. There is no regular charges for that thats why total price will be concluded after all details will be accepted
11. You may cancel your order 24 hours in advance before the delivery should be processed by the service. Please, notify the administrator either by e-mail, fax or phone. Please, check the reply that will confirm that the delivery is cancelled.
12. If you order a picture of the recipient with your flowers, note that it may take up to 7 business days to get by e-mail. Not all the local representatives make pictures with digital cameras. So, we need time to develop it, scan and send it to you. You may always request the original of the picture by regular mail, delivery time will depend upon the type of mail you choose.
Cities Serviced
Capital of the Republic of Belarus: Minsk
Regional Centers: Brest, Gomel, Vitebsk, Grodno, Mogilev
Towns: Baranovichi, Bobruysk, Borisov, Cherven, Derzhinsk, Ivacevichi, Kobrin, Lida, Marjina Gorka, Molodechno, Mozir, Miadel, Orsha, Polotsk, Rechitsa, Slonim, Smolevichi, Smargon, Stolbtsi, Svetlogorsk, Tolochin, Vileyka, Volkovitsk, Volozhin, Zaslavl, Zhodino.
If you can't find your desirable destination in the list of the cities serviced just contact us with an inquiry on availability of our services to this city and we will reply promptly.
Top FAQ
Can you deliver my order to any destination within Belarus?
Basically we deliver almost everywhere in Belarus. The flowers delivery within Minsk costs 5$. If the desired destination is not within Minsk and Minsk area that some extra fee for distant delivery fee would apply. Contact us and we will answer all your questions ASAP. The amount of the distant delivery fee varies according to the distance, weather and geographical conditions.
What is your delivery policy?
We usually deliver orders within one working day. However in rare cases when a delivery cannot be made within 24 hours, you will be contacted immediately.
How long in advance should I place my order?
We processes orders for deliveries on 7 days per week 24 hours per day basis. However due to Holidays, weekends and other regional factors we highly recommend to place your order 3 days or more in advance.
How do I know that my order has been received?
We will send you e-mail confirming when your order has been processed and another confirmation once your order has been delivered within 6 hours after delivery.
Can you take a photo of my friend with present?
We can take a photo of delivery upon your request only. Please contact us and we will provide you this service for a small extra fee.
Can you check the order recipient address before the order will be delivered?
We can provide this service only for Minsk (the capital of the Republic) and regional centers of Belarus. Often informational service do not provide this information. In this case, the only way to make sure an address is correct is to go to this building and to check if the person lives there. Note that we do not refund if delivery could not be done because of incorrect address.
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+375 (29) 658-7542
+375 (29) 551-1985
E-mail: info@solard.com